Changing Customer Experience in the Telecommunications Industry

Scitel News

XO & Sprint Wholesale for FMC Solution

 

XO Communications announced on October 3, 2011, an agreement with Sprint Wholesale Solutions to use Sprint’s Wholesale Mobile Integration (WMI) services to offer converged wireline and wireless services for small and medium businesses.
 
Launch date is expected in mid-2012, at which time the services will be available through XO’s Business Partners, SCi included. XO will leverage Sprint’s WMI services and wireless network to offer a new fixed mobile convergence (FMC) solution, extending PBX or VoIP features to the wireless handset.  A future capability of the XO solution will enable calls made from mobile phones within a customer’s premise to be connected via Wi-Fi access points and routed over existing wireline network infrastructure.
 
XO Communications is committed to deliver innovative services to customers and is another step in the converged services strategy to bring together wireline and wireless services over a single IP-enabled network infrastructure.  

Launched last year, Sprint’s WMI enables its telecommunications service to integrate their wireline and wireless voice networks into one converged solution. Features include single-number calling to reach both an employee’s desk and mobile phone, seamless call transfers between the two devices, and one integrated voice mail. Sprint’s WMI also extends a broad range of business desk phone features to an end-user’s mobile device like abbreviated (four-digit) extension dialing, call center applications, selective call acceptance/rejection and more.

Customers not only want basic integration like accessing business voicemail from their smartphone, but also want the smartphone to become a mobile extension of their office unified communications platform. Service providers who can enable such an experience create compelling value propositions for the lucrative small, medium, and enterprise business sectors.