Changing Customer Experience in the Telecommunications Industry
Four Step Process
Our Process
At SCi, our engagement process is a personalized, face to face, consultative approach, where we identify quality services and growth objectives of companies seeking secure, scalable, confident voice & data services. We work hard to earn your trust; by researching all options available and providing you customized solutions in an evolving, technologically-advanced environment.
Our corporate clients rely on our help to guide decisions on building the most robust infrastructure possible; one they can rely on 24/7/365. We are committed to fulfilling your highest expectations to the best of our ability and we look forward to serving your demanding needs in the future.
Step 1: Discovery
SCi sales reps and engineers will set aside ample time to meet with you to understand your goals, budget and growth objectives.
- Perform audit of current spend / network layout and design
- Uncover problem areas / past and current issues / immediate needs
- Review accounting issues / use of analytical software / billing consolidation services
- Review budget / software and/or hardware upgrades / managed services
- Discuss future goals / growth requirements / new platforms
Step 2: Analysis
Guided by SCi’s experienced executives, we save you valuable time researching different carriers’ products and services to fulfill your specific needs within your budget.
- Secure competitive quotes from multiple partner carriers
- Assessment of multiple carrier solutions / cost comparisons
- Compile report of alternate technologies / unified communications
- Compare ROI on hardware solutions (if applicable)
Step 3: Implementation
SCi Operations Management & CSR Team work together with you to confidently take all necessary steps to successfully connect your custom solution and all value-added services.
- Assign delivery team / responsibilities of multiple carriers and vendors
- Oversee deployment / provisioning of new services
- Perform audits / training on new equipment
- Review initial invoices for accuracy / MAC requests
Step 4: Life-Cycle Maintenance
SCi will assign each customer a personal CSR to provide on-going support, saving customers time to open trouble tickets, resolve issues, assist with MAC requests and inform clients of related technological advancements.
- Provide 24/7/365 support / on-line tools
- Perform proactive reviews / accounting and reporting analysis
- Uncover areas for technology advancements and additional savings
- Review efficiencies / cost savings of managed services